Terms & Conditions of Service

TERMS AND CONDITIONS FOR USE OF FRESH ORGANIC GROCERIES

Welcome to FRESH ORGANIC GROCERIES!

The portal www.Freshorganicgroceries.com  is managed and operated by Fresh Organic Groceries Ltd (“Fresh Organic Groceries”, “we”, “us” or “our”). Any natural or legal person who accesses and/or uses Fresh Organic Groceries in any manner (“you” or “ your”) or uses any current or future service or functionality or offer made available on Fresh Organic Groceries (“Service ”) will be subject to these terms and conditions for use of Fresh Organic Groceries (“ Terms of Use”), as updated from time to time and such terms, guidelines and conditions as may be applicable to such Service (“ Service Terms”). If these Terms of Use are inconsistent with such Service Terms, the Service Terms will control to the extent of such inconsistency with respect to the applicable Service. These Terms of Use constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms of Use carefully before using or accessing Fresh Organic Groceries or availing any Service. By using the Fresh Organic Groceries or availing any Service, you signify your agreement to be bound by these Terms of Use.
1. USE OF FRESH ORGANIC GROCERIES You agree and acknowledge that Fresh Organic Groceries is an online platform that enables you to purchase the products listed on Fresh Organic Groceries at the indicated price at any time from the serviceable locations.

2. ELIGIBILITY

Only persons who can enter into legally i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access Fresh Organic Groceries. If you are a minor i.e. under the age of 18 years, you may use Fresh Organic Groceries only with the involvement of a parent or guardian.

3. REGISTRATION AND OPERATION OF YOUR ACCOUNT

3.1. In order to use Fresh Organic Groceries and avail the Services, you will have to register on Fresh Organic Groceries . Registration is a one-time process and is free of cost. You may register in one of the following ways:
3.1.1. By creating a Fresh Organic Groceries account: You can register by providing relevant information, such as your name, gender, and such other details relevant for creating an account. Your login ID and password will be created basis the information provided by you, which you can use to access your Fresh Organic Groceries account at any time.
3.1.2. By using a third-party account: You may use the login credentials from any third-party accounts maintained by you, as identified by us (for example, Google or Facebook). If you use such third party account, you will also be subject to specific terms and conditions applicable to such account, as may be imposed by the relevant third party. Your credentials shared by you at the time of registration and your Fresh Organic Groceries login ID and password are referred to as “Account Information”.
3.2. You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the Account Information and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You will at all times keep your Account Information current and accurate. You can access and update much of the Account Information you provided us with in the ‘Your Account’ area of the website.
3.3. You will: (a) immediately inform us of any unauthorized use of the account or any other security breach; and (b) ensure that you log out of your account at the end of each session. We will not be liable for any loss or direct or indirect damage arising from your failure to comply with these Terms of Use. You may be held liable for any losses incurred to Fresh Organic Groceries or any other user due to unauthorized use of their account, resulting from your failure to keep your Account Information safe, secure and confidential. We reserve the right to refuse access to Fresh Organic Groceries , terminate accounts, remove or edit content at any time without notice to you.

4. COMMUNICATION AND UNSUBSCRIPTION

4.1. You understand that once you have shared your Account Information and successfully registered on Fresh Organic Groceries , you may receive SMS or email notifications from us relating to your registration and transactions on Fresh Organic Groceries .
4.2. You may also receive such notifications regarding any marketing / promotional activities that maybe available on Fresh Organic Groceries from time to time. By sharing your Account Information and registering on Fresh Organic Groceries and/ or verifying your contact number with us, you explicitly consent to receive marketing/ promotional communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings.
4.3. We may also send notifications and reminders with respect to the Services on Fresh Organic Groceries . While Fresh Organic Groceries Ltd endeavors to provide these notifications and reminders to you promptly, We does not provide any guarantee and will not be held liable or responsible for any failure to send such notifications/reminders to you.
4.4. You can unsubscribe / opt-out from receiving marketing/ promotional communications, newsletters and other notifications from Fresh Organic Groceries Ltd at any time by following the instructions set out in such communications.

5. LICENSE AND ACCESS TO PLATFORM

5.1. Your use of Fresh Organic Groceries , the Services, and access to the Fresh Organic Groceries Content ( as defined below) is subject to a limited, revocable and non-exclusive license which is granted to you when you register on Fresh Organic Groceries . You will use Fresh Organic Groceries solely for identifying products, carrying out purchases of products and processing returns and refunds, in accordance with Return and Refund Policy, for your personal use and business purposes.
5.2. The license granted to you does not include a license for: (a) any collection and use of product listings, description, or prices, (b) any use of Fresh Organic Groceries , the Services and/or of Fresh Organic Groceries Content other than as contemplated in these Terms of Use, (c) any downloading or copying of Account Information, (d) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of Fresh Organic Groceries , (e) creating and/ or publishing your own database that features parts of Fresh Organic Groceries .
5.3. You grant to Fresh Organic Groceries Ltd a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on Fresh Organic Groceries without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on Fresh Organic Groceries . You agree to perform all further acts necessary to perfect any of the above rights granted by you to Fresh Organic Groceries Ltd, including the execution of deeds and documents, at its request. Please note that Fresh Organic Groceries Ltd at all times reserves the right to refuse your access to Fresh Organic Groceries , terminate/deactivate your account, remove or edit content on Fresh Organic Groceries , at its discretion.

6. PERSONAL INFORMATION PRIVACY

6.1. During the course of your registration on and usage of Fresh Organic Groceries or availing the Services, We may collect and store and/or you may provide us with, personal identifiable and sensitive information about you, including without limitation your name, phone number, email address, address, postal code, , login details etc.
6.2. Fresh Organic Groceries Ltd respects the sensitivity of the information about you and we appreciate your trust in us. In this regard, we have formulated the Privacy Policy, which shall be deemed included in these Terms of Use, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object terms of our Privacy Policy, please do not use or access Fresh Organic Groceries or avail the Services. For more information, please refer to the Privacy Policy.

7. CONTENT ON PLATFORM

7.1. All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on Fresh Organic Groceries or any of the other Services are the property of us (“Fresh Organic Groceries Content”), and are protected under copyright, trademark and other applicable laws. Further, all trademarks, services marks, trade names and trade secrets in relation to Fresh Organic Groceries whether or not displayed on Fresh Organic Groceries, are proprietary to Fresh Organic Groceries Ltd.
7.2. We may display on Fresh Organic Groceries any third-party logos, trade names, trademarks of other brands, as per the license granted to us by such brands.
7.3. No information, content or material from Fresh Organic Groceries (including the Fresh Organic Groceries Content) may be copied, reproduced, republished, duplicated, copied, sold, resold, uploaded, posted, transmitted, distributed or otherwise exploited in any way (including for any commercial purpose) without our written permission. You will not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fresh Organic Groceries Ltd and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing our names or trademarks without the express written consent from us, as applicable. Any unauthorized use terminates the permissions granted in these Terms of Use.

8. DISCLAIMERS

8.1. We will try to make access to and use of Freshorganicgroceries.com  error-free and without interruptions. However, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services on our site. We do not take responsibility for any access or usage problems that arise from internet related issues at your end.
8.2. Freshorganicgroceries.com  may contain user-generated content which Fresh Organic Groceries Ltd does not pre-screen and which contains views that may be opinions of users/ experts. We will do its best to monitor, edit or remove such user generated content where it is necessary to do so (for instance, if such content violates these Terms of Use). We do not promise that the user generated content on our website is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties.
8.3. To help you in identifying the products of your choice, description of the products are provided on our site by the relevant seller through photographs, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, the appearance/color of the products when delivered may differ for various reasons.

9. GRIEVANCE REDRESSAL

9.1. You may submit any grievance with respect to Freshorganicgroceries.com  or the Services, including with respect to any abuse on website including any discrepancies or grievances with respect to access or usage of Freshorganicgroceries.com  in violation of these Terms of Use by any person, to the Grievance Team at:
E-mail ID : support@Freshorganicgroceries.com  / support@Freshorganicgroceries.com

TERMS AND CONDITIONS OF SALE

Welcome to Fresh Organic Groceries !
The terms and conditions of sale as set out herein (“ Terms of Sale”) constitute an agreement between the person/ entity listed as seller (“we”, “us” or “our”) on the portal (collectively, “Fresh Organic Groceries”) and you (“ you” or “your”) and govern your purchase of the products (“Product(s)”) from us on or through Fresh Organic Groceries. By placing an order for any Product with us or making a purchase of Product, you expressly agree to be bound by these Terms of Sale. These Terms of Sale are in addition to various agreements, Service Terms, Privacy Policy, Terms of Use and all other policies of Fresh Organic Groceries. These Terms of Sale constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Our Contract of Sale

1.1. Listing and display of a Product by us on Fresh Organic Groceries is our invitation to you to make an offer for purchase of such Product. Likewise, the placement of an order on Fresh Organic Groceries by you is your offer to buy the Product(s) from us.
1.2. Once you have placed an order with us for purchase of a Product, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.
1.3. We only accept your offer and conclude the contract of sale for a Product ordered by you, when the Product is shipped or dispatched to you and an e-mail confirmation is sent to you that the Product has been shipped or dispatched to you (the “Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to you.
1.4. You can cancel your order for a Product at no cost at any time before we send the Shipment Confirmation relating to that Product.
1.5. All orders placed on Fresh Organic Groceries are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.

2. Return and Refund

Please review the Returns Policy and Refund Policy of Fresh Organic Groceries.com, which applies to Products sold by us.

3. Product Availability

We list availability information for the Products on the relevant webpage of our site. Beyond what we say on that webpage, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any Products you order turn out to be unavailable or out of stock.

4. Product Pricing

4.1. All prices are listed in Canadian Dollars. Price, as displayed, excludes of all applicable taxes.
4.2. Products in your shopping cart of Freshorganicgroceries.com  will reflect the most recent price as displayed on the Product’s information webpage on Freshorganicgroceries.com . Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may decrease between the time you place it in your shopping cart and the time you place the order.

5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.

6. Anti-Spam Policy

Extracting and usage of our customer data from public services like WhatsApp, Facebook etc., without their concern, is against our privacy policy and it is considered as spamming. Any Individual/Business found performing this action will be condemned and action will be taken as necessary by Canadian anti-spam laws More Information on Canada’s Antispam can be found here: https://crtc.gc.com/eng/internet/anti.htm